FAQ Policy Page
Last updated: September 25, 2026
Frequently Asked Questions
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After your order has been dispatched, delivery usually takes approximately 3 to 7 business days.
Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, busy sale periods or other circumstances outside our control.
Where Do You Ship From?
Some orders from Clara & Rose Toronto are shipped directly from our trusted suppliers and fulfilment partners.
This may include suppliers located outside Canada, including in China.
We use direct supplier fulfilment to reduce unnecessary handling and help get your order on its way as efficiently as possible.
Do You Offer Free Shipping?
Yes. We offer free shipping across Canada, unless otherwise clearly stated at checkout.
Depending on the product and delivery location, your order may be delivered by Canada Post, a local delivery partner or an international shipping partner.
Do You Offer Returns?
Yes. Clara & Rose Toronto offers a 30-day money-back guarantee.
If you are not satisfied with your order, please contact us within 30 days of receiving it at:
Our customer service team will review your request and provide you with the next steps.
How Do I Start a Return?
To request a return, please email us at:
Please include:
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Your full name
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Your order number
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The email address used to place your order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
Please do not send an item back before receiving return instructions from us.
Where Do I Send My Return?
Once your return has been approved, we will provide you with the correct return address.
In many cases, returns must be sent directly to our supplier or designated return facility.
This return location may be outside Canada, including in China.
Please do not return your order to the address shown on the original parcel unless we specifically instruct you to do so.
Who Pays for Return Shipping?
For change-of-mind returns, incorrect size selections or items that are no longer wanted, the customer is generally responsible for arranging and paying the return shipping costs.
If your approved return address is located with one of our suppliers outside Canada, including in China, the customer is responsible for sending the return to that address.
We recommend using a tracked shipping service.
This does not affect any consumer rights or remedies that cannot legally be excluded under applicable Canadian law.
When Will I Receive My Refund?
Once your returned item has been received, inspected and approved, we will process the applicable refund to your original payment method.
You will normally receive an email once your refund has been processed.
Please note that your bank, credit card provider or payment provider may require additional time before the refund appears in your account.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging where relevant
Our customer service team will review the situation and help you determine the appropriate next steps.
Can I Cancel or Change My Order?
If you need to cancel your order or change your shipping information, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to assist you.
Once an order has already been processed or dispatched, changes or cancellations may no longer be possible.
How Can I Track My Order?
When tracking is available, you will receive your tracking information by email after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
How Can I Contact Clara & Rose Toronto?
For questions about orders, shipping, returns, sizing, payments or products, please contact us at:
Clara & Rose Toronto
Email: info@clararosetoronto.com
Website: clararosetoronto.com