Terms of Service

Last updated: September 25, 2026

Welcome to Clara & Rose Toronto.

These Terms of Service apply to your use of clararosetoronto.com and to purchases made through our website.

By accessing our website, using our services or placing an order, you agree to these Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products, services or website for any illegal or unauthorized purpose.

You must not violate any applicable laws or regulations while using our website or services.

Product Information

We do our best to display product descriptions, colours, measurements, sizes, photographs and other product information as accurately as reasonably possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting conditions and other factors.

Product measurements may also vary slightly due to manufacturing processes.

We reserve the right to update or correct product information, descriptions, availability and pricing where necessary.

Pricing

All prices displayed on our website are shown in the currency indicated on the website or at checkout.

Prices, promotions and discounts may change from time to time without prior notice.

We reserve the right to correct obvious pricing errors, product listing errors or other inaccuracies.

If an order is affected by an obvious pricing, availability or product information error, we may contact you to resolve the issue.

Where appropriate, we may cancel the affected order and issue a refund to the original payment method.

Orders

When you place an order with Clara & Rose Toronto, you agree to provide accurate, complete and current information.

After placing an order, you will normally receive an order confirmation by email.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted or dispatched.

An order may be reviewed or cancelled where there is an issue involving:

1. Payment authorization

2. Product availability

3. Incorrect pricing or product information

4. Incomplete or incorrect shipping information

5. Suspected fraudulent activity

6. Other circumstances that prevent us from reasonably completing the order

If we are unable to fulfil an order after payment has been received, any applicable refund will be issued to the original payment method.

Refusal or Cancellation of Orders

We reserve the right, where reasonably necessary and permitted by applicable law, to refuse, cancel or limit an order.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment or authorization issues

3. Suspected fraud or misuse

4. Product availability issues

5. Pricing or listing errors

6. Unusual or suspicious order activity

7. Orders that appear to violate these Terms of Service

If we cancel an order after payment has been successfully processed, we will issue the applicable refund to the original payment method.

Shipping

Shipping and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Please review our Shipping Policy for information about processing times, estimated delivery times, carriers and direct supplier fulfilment.

Some orders may be shipped directly from our suppliers or fulfilment partners.

These suppliers may be located outside Canada, including in China.

International transit, customs processing, carrier delays, public holidays or other circumstances outside our reasonable control may affect estimated delivery times.

Returns and Refunds

Returns, refunds and exchanges are handled in accordance with our Returns and Refund Policy.

Nothing in these Terms of Service is intended to exclude, restrict or limit any consumer rights or remedies that cannot legally be excluded under applicable Canadian federal or provincial consumer protection laws.

Payments

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include:

• Credit cards

• Apple Pay

• Google Pay

• Shop Pay

• Other payment services made available through our checkout

Payment services may be provided by Shopify or other third-party payment processors.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

You agree to provide accurate billing and payment information.

Taxes, Duties and Import Charges

Depending on your delivery location and the way your order is fulfilled, taxes, customs duties, import charges or other fees may apply.

Where charges are collected directly at checkout, they will normally be displayed before you complete your purchase.

Where additional charges are imposed by customs authorities, carriers or government agencies and are not collected by us at checkout, responsibility for those charges will be determined according to applicable law and the relevant delivery terms.

Account Information

You agree to provide current, complete and accurate account, billing and shipping information when making a purchase.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You are also responsible for activity carried out through your account unless the activity results from circumstances outside your reasonable control.

Please contact us if you believe your account has been accessed without authorization.

Website Content

Unless otherwise stated, content available through our website, including text, graphics, logos, photographs, product descriptions, design elements and layout, belongs to Clara & Rose Toronto or is used by us with permission.

You may not reproduce, copy, distribute, modify, publish or commercially use our website content without appropriate permission, except where permitted by applicable law.

Intellectual Property

All trademarks, trade names, branding, graphics, photographs and other intellectual property displayed on our website remain the property of their respective owners.

Nothing on our website grants you any ownership rights in our intellectual property or the intellectual property of third parties.

Prohibited Use

You must not use our website or services:

1. For unlawful or fraudulent purposes

2. To violate applicable laws or regulations

3. To infringe intellectual property or other legal rights

4. To upload or transmit viruses, malware or harmful code

5. To attempt unauthorized access to our systems or website

6. To interfere with the security or proper operation of our website

7. To collect or misuse personal information belonging to others

8. To submit false, misleading or fraudulent information

9. To interfere with another person's use of our website

10. To use automated systems in a way that materially disrupts our services

We may restrict access to our website where we reasonably believe these Terms have been violated.

Third-Party Tools and Links

Our website may provide access to third-party services, tools, applications or websites.

These third parties operate independently and may have their own terms, privacy policies and practices.

Clara & Rose Toronto does not control third-party websites or services and is not responsible for their content, availability or practices, except where applicable law provides otherwise.

You should review the applicable terms and privacy policies before using third-party services.

Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify parts of the website for maintenance, security, technical reasons or other operational requirements.

Limitation of Liability

To the maximum extent permitted by applicable law, Clara & Rose Toronto will not be responsible for indirect, incidental, special or consequential losses arising solely from your use of our website or services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in this section is intended to restrict any mandatory consumer rights or remedies available under applicable Canadian law.

Indemnity

To the extent permitted by applicable law, you agree to indemnify Clara & Rose Toronto against reasonable claims, losses or expenses resulting from your unlawful use of our website, your material breach of these Terms of Service or your infringement of third-party rights.

This provision does not apply where liability results from our own breach of applicable law or obligations that cannot legally be excluded.

Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or legal requirements.

The updated Terms of Service will be posted on this page.

The date shown at the top indicates when these Terms were most recently updated.

Where required by applicable law, material changes may be communicated in another appropriate manner.

Governing Law

These Terms of Service and any purchases made through our website are subject to applicable laws and consumer protection requirements.

Nothing in these Terms is intended to prevent a customer from exercising rights available under mandatory laws that apply in their province or territory of residence.

Contact Us

For questions about these Terms of Service, please contact us:

Clara & Rose Toronto
Email: info@clararosetoronto.com
Website: clararosetoronto.com