Shipping Policy
Last updated: September 25, 2026
At Clara & Rose Toronto, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through claraandrosetoronto.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product details and shipping information, and prepare your order for dispatch.
Business days are Monday to Friday, excluding Canadian public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, busy sale periods, public holidays, incorrect address information or other circumstances outside our control.
Direct Supplier Shipping
In many cases, Clara & Rose Toronto ships products directly from our trusted suppliers.
We use this shipping model to make the process more efficient. Instead of having an item shipped to us first and then forwarded to you, your order may be shipped directly from the supplier to your delivery address.
This means that some parcels may be shipped directly from overseas, including from China.
By shipping directly from our suppliers, we reduce unnecessary handling and can get your order on its way as efficiently as possible.
Shipping Carriers
We offer free shipping across Canada.
Depending on the product, supplier location and your delivery address, your order may be delivered by Canada Post, a local delivery partner or an international shipping partner.
Once your order has been dispatched and tracking is available, you will receive your tracking information by email.
Shipping Costs
Shipping is free for orders delivered within Canada, unless otherwise clearly stated at checkout.
Incorrect Shipping Details
Please make sure that your shipping details are complete and correct before placing your order.
If you notice an error in your delivery address, please contact us as soon as possible at:
We will do our best to update your information. However, once an order has already been processed or shipped, we may no longer be able to change the delivery address.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number and the email address used when placing your order.
Our customer service team will review your order and help you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local Canada Post location or the delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and assist you where possible.
Questions
If you have any questions about your order, shipping or delivery, please contact us at:
We are happy to help with any questions regarding your delivery.