Privacy Policy

Last updated: September 25, 2026

This Privacy Policy describes how Clara & Rose Toronto collects, uses, stores and protects your personal information when you visit or make a purchase from clararosetoronto.com.

By using our website, you acknowledge that your personal information may be collected and used as described in this Privacy Policy.

Information We Collect

When you visit our website, contact us or place an order, we may collect information such as:

1. Your name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order and purchase details

7. Payment confirmation information

8. Device and browser information

9. IP address

10. Website activity, such as pages viewed and products added to your cart

11. Communications you send to our customer service team

We collect personal information that is reasonably necessary to operate our online store, process orders, provide customer service and improve your shopping experience.

How We Use Your Information

We may use your personal information to:

1. Process and fulfil your orders

2. Send order confirmations, shipping updates and other transactional communications

3. Respond to customer service requests

4. Manage returns, refunds and exchanges

5. Improve our website, products and shopping experience

6. Detect and prevent fraud, misuse or security incidents

7. Send marketing communications where permitted and where you have provided the required consent

8. Maintain business and transaction records

9. Comply with applicable legal, regulatory, accounting and tax obligations

Shopify

Our online store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to offer our products and services to you.

Your personal information may be processed or stored through Shopify's systems, databases, applications and service providers.

Shopify may also process certain information in accordance with its own privacy practices.

Payments

Payments are processed securely through trusted third-party payment providers.

Clara & Rose Toronto does not store your full credit card information.

Depending on the payment method you choose at checkout, your payment may be processed through services such as:

• Credit card networks

• Apple Pay

• Google Pay

• Shop Pay

• Other secure payment methods made available at checkout

These payment providers may process your personal information according to their own privacy policies and security requirements.

Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

1. Shopify

2. Payment processors

3. Shipping and delivery companies

4. Suppliers and fulfilment partners

5. Customer service providers

6. Email and marketing platforms

7. Analytics and website performance services

8. Fraud prevention and security providers

9. Professional or legal advisers where necessary

We do not share personal information unnecessarily.

Information may also be disclosed where required to comply with applicable laws, regulations, court orders or other lawful requests.

Direct Supplier Fulfilment

Some Clara & Rose Toronto orders may be fulfilled and shipped directly by our suppliers or fulfilment partners.

Some of these suppliers may be located outside Canada, including in China.

To process and deliver your order, we may provide these partners with information necessary for fulfilment, including:

• Your name

• Shipping address

• Order details

• Telephone number where required for delivery

• Other relevant delivery information

Your information may therefore be processed outside Canada as part of the fulfilment and delivery process.

International Processing

Because we work with international service providers, suppliers and technology platforms, your personal information may be processed or stored in countries outside Canada.

Privacy and data protection laws in those countries may differ from the laws that apply in Canada.

We take reasonable steps to work with reputable service providers and only share information that is reasonably required for the relevant service.

Marketing Emails

If you subscribe to our mailing list or otherwise provide the required consent, we may send you communications about:

• New arrivals

• Special offers

• Sales and promotions

• Store updates

• Other relevant news from Clara & Rose Toronto

You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.

You can also contact us at:

info@clararosetoronto.com

Please note that you may continue to receive transactional emails relating to orders you have placed with us, even if you unsubscribe from marketing communications.

Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

1. Keep our website functioning correctly

2. Remember certain preferences

3. Maintain your shopping cart

4. Support checkout functionality

5. Understand how visitors use our website

6. Measure website and advertising performance

7. Improve the shopping experience

You may be able to manage or disable certain cookies through your browser settings or cookie controls available on our website.

Some cookies are necessary for essential website functions and may not be disabled without affecting website functionality.

Analytics and Advertising

We may use analytics, advertising and measurement technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing.

These services may collect information such as your device information, IP address, browsing activity and interactions with our website.

Where required, these technologies are used subject to applicable consent requirements.

Data Security

We take reasonable administrative, technical and organizational measures to protect your personal information against unauthorized access, loss, misuse or disclosure.

We also use trusted ecommerce, payment and technology providers to help protect customer information.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for only as long as reasonably necessary for purposes such as:

• Processing and maintaining orders

• Providing customer service

• Managing refunds or disputes

• Maintaining required business and financial records

• Preventing fraud

• Complying with applicable legal obligations

When information is no longer reasonably required, it may be deleted, anonymized or otherwise securely disposed of where appropriate.

Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have certain rights relating to your personal information.

These may include the right to request:

• Access to personal information we hold about you

• Correction of inaccurate personal information

• Information about how your personal information is being used

• Withdrawal of certain consent where applicable

• Deletion of personal information in circumstances where applicable law provides such a right

To make a privacy-related request, please contact us at:

info@clararosetoronto.com

We may need to verify your identity before completing certain privacy requests.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be excluded under applicable Canadian federal or provincial privacy laws.

Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children except where permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Clara & Rose Toronto is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or applicable requirements.

Any updated version will be published on this page.

The date shown at the top of this Privacy Policy indicates when it was most recently updated.

Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Clara & Rose Toronto
Email: info@clararosetoronto.com
Website: clararosetoronto.com