Returns and Refund Policy
Last updated: September 25, 2026
At Clara & Rose Toronto, we want you to feel comfortable and confident when shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through clararosetoronto.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, please email us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The reason for your return
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Clear photos if the item is damaged, faulty or incorrect
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Any additional information that may help us understand your request
Our customer service team will review your request and provide you with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Clara & Rose Toronto by email.
If your return request is approved, we will provide you with the appropriate return instructions and the correct return address.
In many cases, returned items must be sent directly to our supplier or return facility, which may be located outside Canada, including in China.
Please do not return an item to the address shown on your original parcel unless we specifically instruct you to do so.
Return Shipping Costs
For change-of-mind returns, incorrect size selections or items that are no longer wanted, the customer is responsible for arranging and paying the return shipping costs.
If your approved return address is located with one of our suppliers outside Canada, including in China, you will be responsible for the shipping costs associated with returning the item to that address.
We strongly recommend using a tracked shipping service.
Clara & Rose Toronto cannot confirm or complete a return until the returned parcel has been received by the supplier or designated return location.
Tracking Required for Returns
For an approved return, customers must provide valid return tracking information.
A refund can generally only be processed after the returned item has been received and inspected by the supplier or designated return facility.
If a returned parcel is lost during transit and delivery cannot be confirmed, we may be unable to complete the refund.
Please keep your shipping receipt and tracking information until your return has been fully processed.
Condition of Returned Items
To be eligible for a return, the item should be:
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Unworn
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Unwashed
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Unused
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In its original condition
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Returned with its original tags and packaging where reasonably possible
Returned items may not be accepted if they show signs of wear, washing, use, damage, perfume, stains, makeup marks, alterations or other signs that the item is no longer in its original condition.
Items That May Not Be Eligible for Return
Certain items may not be eligible for change-of-mind returns, including:
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Gift cards
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Final sale items, where clearly stated before purchase
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Personal or hygiene-related items
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Items that have been worn, washed or used
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Items returned without prior approval
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Items returned outside the applicable return period
These exclusions do not affect any rights or remedies you may have under applicable Canadian consumer protection laws.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at:
Please include your order number, a clear description of the issue and photos showing the item, the issue and, where relevant, the original packaging.
Our customer service team will review the situation and work with you to determine an appropriate solution.
Nothing in this policy excludes or limits any rights you may have under applicable Canadian federal or provincial consumer protection laws.
Canadian Consumer Rights
Your purchase may be protected by consumer protection laws applicable in your province or territory.
Nothing in this Returns and Refund Policy is intended to exclude, restrict or limit any statutory rights or remedies that cannot legally be excluded.
Where applicable law gives you rights that are greater than the terms stated in this policy, those legal rights will continue to apply.
Refund Processing
Once your returned item has been received, inspected and approved, we will notify you by email.
If your refund is approved, it will be issued to your original payment method.
Please note that the time required for the refund to appear in your account may depend on your bank, credit card provider or payment provider.
Exchanges
Depending on the circumstances and product availability, we may be able to offer an exchange, replacement or another suitable solution.
To request an exchange, please contact us at:
Our team will review your request and let you know which options are available.
Please do not return an item for an exchange until you have received return instructions from us.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to cancel it.
However, because we begin processing orders as quickly as possible, we cannot guarantee that an order can be cancelled after it has been placed.
If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may need to follow our normal return procedure after receiving your order.
Contact Us
For questions regarding returns, refunds, exchanges or your order, please contact us at: